Grosvenor Hotel, Ilfracombe
Terms and Conditions
Payment of the Balance of the Holiday
Your balance is payable on arrival. Payment can be
made by cash, cheque payable to ' Grosvenor Hotel' or credit/debit card
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Single Rooms
There is
ample off-road private car parking in front of the hotel. However, the hotel
and/or its owners or staff will not be liable for any loss or damage whatsoever.
Bedrooms
There are a number of 'superior' bedrooms (3 star
standard) available at a premium cost - includes trouser press and hair dryer.
Please ask for details..
Meals
Meals are based on Table d'Hote menus. There are no
deductions for meals or courses not taken.Security
Please leave your key at reception whilst you are off
the premises. The front door will not be locked until 11.30 pm or until all
room keys have been picked-up, providing that you have informed reception of
your intention to be out after 11.30 pm.
Lift
The Hotel has a lift to 80% of bedrooms. Please advise
when booking if you are unable to climb stairs.
Incidentals
Any extra charges incurred during your stay, such as
drinks, wine and telephone calls will be accounted for and settlement must be
made in full before departure.
No Smoking
By law there is NO SMOKING within the hotel. Automatic
Heat and Smoke detectors and self closing doors are installed throughout the
premises.
General Information continued
Special Requests
Please advise when booking if you have any special
requests (e.g. Special Diet, Diabetes etc). Although we will do our utmost to
satisfy your requests, the Hotel cannot guarantee to do so.
Complaints
Any cause for dissatisfaction must be taken up with
the Hotel Management. If you still remain dissatisfied, any complaint must be
made in writing to Mr Wells at Grosvenor Hotel, Ilfracombe within 10 days of
return.
Price Differentials
We reserve to promote Special Offers at a reduced
price on any of our holidays. This in no way affects the contract price between
other customers and the Grosvenor Hotel. All Holiday Bookings will stand at
their agreed rate at the time of booking.
Brochure and Web Accuracy
Every effort has been made to ensure the accuracy of
information contained in all of our publicity material. However Grosvenor Hotel
will not be held responsible for any errors or omissions what so ever. Also
Grosvenor Hotel reserves the right to vary, cancel or amend arrangements
without liability to the customer.
Prices
Prices shown are per person and include VAT at the
current standard rate.
Holiday Cancellations
Holiday Cancellation Insurance is strongly advised for
all our guests. Your holiday deposit is non-transferable and non-refundable. If
you cancel, you will still remain liable for the balance of your hotel bill. If
you are insured, the Company will pay the balance of the insurance for you.
Sundry Information
The Grosvenor Hotel is fully licensed and is covered under
the Hotel Proprietors Act with full Public Liability cover.
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